General Terms and Conditions
The contractual relationship between Atractive Investments LLC., 18217 121st Street, Southeast, Snohomish, WA 98290, USA, Tax number 603565107 (hereinafter "HotelNet") as the provider of services (in particular, accommodation and other services) and natural persons or legal persons as the recipients of the aforesaid services (hereinafter the "Client") is governed by the Czech Civil Code and these General Terms and Conditions (hereinafter "Terms & Conditions").
II. Contractual Relationship
The contractual relationship between HotelNet and the Customer is formed by the issuance of a proof of the existence of a contract (hereinafter the "Booking Confirmation"). Upon the receipt of a booking, HotelNet sends the Booking Confirmation containing the name of the hotel, room type, number of guests, date of arrival, number of nights, type of catering and the cost of stay.
The cost of services provided as shown on advertising materials and on the HotelNet's website is the contractual price and includes services that are specifically listed in the HotelNet's offer for each booking and also in the Booking Confirmation. The Client may not claim a refund for a service not used at their discretion.
The price is payable in two payments. A deposit amounting to 50% of the total price is payable within seven days of receipt of the Booking Confirmation by the Client. The rest of the price must be paid no later than two days prior to the date indicated in the Booking Confirmation as the "date of arrival". HotelNet reserves the right to increase the price of services when necessary (in particular, due to exchange rate changes, price increase made by the hotel). HotelNet must inform the Client of such increase without delay. If the price of services increases by more than 10% of the original price of services, the Client may terminate the contractual relationship in writing within five days of the notification of increase in the price. In such case, the Client may claim a full refund for the services paid. If terminating the contractual relationship after the aforesaid deadline or if the price of services increases by less than 10 per cent, the cancellation policy of HotelNet shall apply.
If the Client requests any changes to their booking (in particular, a change in booking dates, hotel, room type, etc.), they must notify HotelNet by email sent to email@example.com If the requested change is viable, a confirmation of the change will be given to the Client. If it is not possible to make the change or if the change is not confirmed, the original version of the Booking Confirmation shall apply.
Each 25th person is free of charge (hereinafter "FOC"). This claim, however, does not arise automatically. If the hotel indicated in the Booking Confirmation fails to provide FOC to HotelNet, FOC may not be provided to the Client either.
IV. Rights and Obligations of Parties
Rights and Obligations of the Client:
- To require the provision of services within the agreed scope and at an agreed price,
- To be notified of any changes,
- To avoid causing damage to third parties (accommodation provider, carrier, etc.) while using the services provided. In the case of damage, the Client is obligated to pay damages in full to the injured party, and
- To abide by the regulations and laws of the visited country.
Rights and Obligations of HotelNet:
- To make changes to any part of the services agreed in the contract (Booking Confirmation) provided such changes are necessary and not caused by HotelNet intentionally and provided such changes are not major and do not affect the overall character of the services provided,
- To postpone or cancel the provision of services in accordance with Article 5 of the Terms & Conditions,
- To duly provide all services that are explicitly included in the price indicated in the Booking Confirmation, and
- To inform the Client without unreasonable delay of any changes to information indicated in the Booking Confirmation.
V. Cancellation Policy
The Client has the right to terminate the contract with HotelNet in writing prior to the start of the package holiday. The date of cancellation of the package holiday is the date the termination of contract is received by HotelNet at firstname.lastname@example.org . Cancellation charges apply as follows:
- 35+ days prior to the date of arrival
- 0% of the total cost of services
- 34 – 0 days prior to the date of arrival
- 100% of the total cost of services
Date of arrival means the date of arrival indicated in the Booking Confirmation. Total price of services means the price of services indicated in the Booking Confirmation or pro forma invoice.
Cancellation charges do not apply in the case of group reservations for at least 40 persons provided at least 2 days prior to the date of arrival the Client cancels services for the maximum of 1–8 persons.
Cancellation charges do not apply in the case of group reservations for 20–39 persons provided that at least 2 days prior to the date of arrival the Client cancels services for the maximum of 1–4 persons.
HotelNet reserves the right to terminate the contract with the Client in the case of a force majeure event, i.e. circumstances that could not be prevented and/or anticipated (such as weather, political act, floods, threat of war, etc.). Such reasons must be entirely objective and demonstrable in nature. When cancelling a package holiday due to the aforesaid reasons, the Client is refunded the price paid for the services without undue delay. The Client in not entitled to any other compensation.
HotelNet reserves the right to terminate the contract with the Client in the case that the reservation is cancelled by the hotel in which rooms have been booked for the Client. In such case, HotelNet will primarily seek to offer the Client another adequate and comparable service. If this cannot be arranged, the Client is refunded the price paid for services without undue delay. The Client in not entitled to any other compensation.
HotelNet reserves the right to terminate the contract in the case that the Client fails to pay the total price for services by the due date indicated in the invoice. If the contract is terminated due to the aforesaid reasons, the Client is obliged to pay HotelNet compensation amounting to 100% of the total price of services.
The Client has the right to complain if the quality and scope of services provided differ from those indicated in the Booking Confirmation. The Client is obligated to inform the hotel front desk or hotel management of the defect as soon as possible after the arrival at the hotel so that remediation may be made immediately. If the defect is not removed directly by the hotel, the Client must also inform HotelNet either in person or call +420 770 771 918. Your complaint will be investigated and any compensation will be made in accordance with the Czech Civil Code.
If there is a defect in services provided and a complaint about the defect is made by the Client without undue delay, the Client is entitled to a discount in a reasonable amount depending on the scope and duration of the defect. If failing to complain of the defect without undue delay, the Client is not entitled to a discount on the price paid for the services. In the case of circumstances the occurrence, course or consequences of which are for reasons beyond the control of HotelNet, the Client is not entitled to a refund or discounted price of the services.
If making a complaint concerning any other services provided, the Client must immediately inform the service provider (catering provider, transport provider, tour rep., etc.). If the defect is not removed directly by the service provider, the Client must also inform HotelNet.
VII. Final Provisions
Unless otherwise specified in the Booking Confirmation or these Terms & Conditions, the contractual relationship between HotelNet and the Client is governed by the Czech Civil Code (Act No. 89/2012).
The Client expressly consents to the use of their personal data in accordance with the Personal Data Protection Act (Act No. 101/2000) for the purpose of the provision of the package holiday. The Client also states that they are entitled to also grant the aforesaid consent on behalf of persons specified in the Booking Confirmation, in whose favour the contractual relationship has been made. Client agrees with processing their personal data that are necessary for the trip and sharing the data with a third party. The Client also confirms that all personal data has been gained with the consent of their owners according with the GDPR guidelines
These Terms & Conditions apply to all contractual relationships made as of 1st November 2015.